Shipping policy

Shipping Policy – Ekam Moissanites

At Ekam Moissanites, we focus on secure handling and reliable delivery. Here’s how shipping works:

Processing Time

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or holidays are handled the next working day.

Shipping Time

  • India: 3–7 business days
  • United States / Canada / Australia: 7– 30 business days

Delivery timelines may vary slightly based on location and customs.

Shipping Charges

  • Free shipping on all prepaid orders
  • Cash on Delivery (if available) may include an additional fee

Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or SMS.
Please allow up to 24 hours for tracking updates.

Customs & Duties

International orders may be subject to customs duties or import taxes, depending on your country.
These charges are not controlled by Ekam Moissanites and must be paid by the customer.

Delivery Issues


If your order is delayed, lost, or arrives damaged, contact us within 48 hours of delivery at:

Incorrect Address

Please ensure your shipping details are accurate.
We are not responsible for orders delivered to incorrect addresses provided at checkout.

Contact

For any shipping-related questions:

Address:
1001 S MAIN STREET
STE 500 Kalispell, MT 59901